Contact our support team to reset your account password, or reset it in the game client.
Items usually arrive in your in-game mailbox within 5 minutes after successful payment.
We currently support PayPal and credit/debit card payments.
Characters cannot currently be transferred once created on a server. We apologize for the inconvenience.
Open the game and go to Settings → Account → Delete Account, or email you.xiao@521qw.com. We confirm receipt within 15 calendar days and complete deletion or anonymization within 30 days; transaction records required by law are retained only for the statutory period. Full details are in Section 7 of the Privacy Policy.
Make sure your network can reach Google services and that you complete the authorization prompt. If you previously revoked access, sign in again and re-grant permission. If it still fails, email you.xiao@521qw.com with your account email and a screenshot of the error message; you can also sign in with another method.
Contact Support
Service Hours: Monday to Friday 10:00 - 19:00 (GMT+8)